Why am I not receiving emails from Coupa?
Check your spam/junk, promotions, updates, or social folders. Occasionally, emails from Coupa get routed to these folders rather than your primary inbox. To avoid important messages being routed to your email spam folder, please add email addresses to your safe list from: @supplier.coupahost.com and @gatesfoundation.coupahost.com
Are there fees to join the Coupa Supplier Portal (CSP)?
No, the CSP is free of charge for suppliers.
Where do I register for the CSP?
You can request an invitation to join the CSP, please email [email protected]. You can also visit Coupa Supplier Portal to get a head start setting up your profile.
Why can’t I register for the CSP?
If you received the email and cannot register, check “I’m not a robot”. If there is another issue, contact [email protected].
How do I register if the previous admin/CSP account owner left the company?
Contact your IT department. Your IT department may be able to grant you temporary access to a former employee’s email to change CSP account information. Alternatively, contact [email protected] requesting them to update your contact information and reinitiate a connection in Coupa.
What do I do if I am not the admin/owner of my CSP account, but I can’t log in or don’t have access?
Contact your admin to activate your account and/or set your permissions.
What are the supported browsers?
Google Chrome (recommended), Mozilla Firefox, and Microsoft Edge
Is Two-Factor Authentication available?
Each user will be able to configure their own account security and two-factor authentication preferences.
External Resources
Comprehensive documentation published by Coupa, see the Coupa Supplier Help page.